Finger Lakes Gaming & Racetrack has implemented a comprehensive program for the Sept. 9 reopening of its gaming floor that features new health and safety standards aimed at helping keep guests and employees safe.

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The program, called Play It Safe™, encompasses Finger Lakes’ new operating procedures, which have been reengineered to minimize contact risk. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). As part of this effort, the facility will undergo rigorous, ongoing cleaning and sterilization with Ecolab® products, which are formulated to eliminate bacteria and viruses such as COVID-19 and will close nightly for a deep-cleaning of all public areas.

“Nothing is more important than the health and safety of guests and employees, and our Play It Safe program, which Delaware North has successfully implemented for other casino reopenings, is focused on that,” said Chris Riegle, president and general manager of Finger Lakes Gaming & Racetrack for owner-operator Delaware North. “We’ve worked closely with Gov. Cuomo and the New York State Gaming Commission to ensure we are taking appropriate safety measures to reopen.”

Per the state’s directive, Finger Lakes will reopen at 25 percent capacity with a reduced number of active video gaming machines at least 6 feet apart and employees and guests required to wear face coverings. Live racing, which resumed in July, remains closed to spectators per the state’s directive with no onsite wagering or simulcast race wagering.

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Gaming hours will be from 8 a.m. to 4 a.m. daily. Valet parking, coat check, scooter rentals and wheelchairs will not be available. The Lucky North players club will have limited hours.

Reduced food and beverage options will be available. Per the state’s guidelines, there will be no beverage service or food and beverage allowed on the gaming floor.

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Key elements of the Play it Safe program include:

• Guests are asked to adhere to social distancing protocols while waiting to enter.
• All incoming guests will be required to present identification as a record of their visit for contract tracing purposes.
• All guests will be required to wear a mask or other face covering during their visit. Guests will need to provide their own masks.
• Temperature screening and health check of guests takes place upon entering the facility.
• An on-site Clean Team has been created, and its members are equipped with Ecolab® multi-surface cleaner and disinfectant to conduct ongoing sanitization of all surfaces. They will help to protect guests by dispensing hand sanitizer and cleaning video gaming machines and other surfaces on request.
• Social distancing protocols are in place throughout the facility.
• Touchless service and payment options are now available at food and beverage outlets.
• Hand-sanitizing stations have been added at the entrance and throughout the facility.
• We have upgraded our air filtration systems to meet New York State guidelines.
• Some service offerings may be limited or unavailable to help maintain safe social distancing and health and safety guidelines.

Employees will undergo comprehensive training on Play It Safe health and safety standards and are required to strictly adhere to Play It Safe policies and procedures, including rigorous sanitization and hygiene requirements. Employees take a health check, including a temperature screen, when they report to work and are required to wear masks while on duty.

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Two American Regions Listen to the Promises While Studying the History

When industry leaves a region, the result is more than just job loss. Regions build identities on industries, so when big manufacturers move to China, or auto companies go bankrupt, it can lead to a complex set of regional problems. Jobs can be replaced, if not overnight. Identity is not easy to reinvent.

Lately, it seems that the easy way out for political leaders is to hope casinos invigorate the sagging economy. New York State is about to hand out four new licenses. California has dozens – excuse me, sovereign Indian nations operate dozens within what would otherwise be considered California.

And now two of the country’s most vibrant wine regions are staring at hulking new casino projects.

Within months, casino projects could be under construction in both Napa and the Finger Lakes. In Napa, it’s another potential Indian project. In the Finger Lakes, it’s a successful and highly regarded developer looking to build a $425 million resort. Both regions have built marvelous tourism industries on wine, agriculture, and the beauty of the landscape. Adding casinos could alter the regional identity.

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Napa winemakers have offered rather organized resistance. In the Finger Lakes, the wine industry hasn’t shown much interest; some winery owners anticipate a boost in traffic.

The evidence indicates that assuming a boost from casino gaming is a mistake. Yes, casino projects create economic activity – sometimes a lot of it – on site. But the evidence shows almost no traffic outside of the casino’s footprint.

“They legalized casino gaming in Atlantic City in 1976,” said Mike Linehan, president of the Yates County Chamber of Commerce in the Finger Lakes. “It’s certainly changed the face of Atlantic City, but if you walk three blocks off the boardwalk, it’s awful.”

Linehan and his organization have taken no position on a Finger Lakes casino. He simply urges business owners to study the history before making assumptions. On the American side of Niagara Falls, for example, the Seneca Niagara casino promised new development for the city. Today, 11 years later, the casino rises like a mirage amidst a backdrop of dreary, quiet streets. Farther downstate in Salamanca, the Seneca Nation made the same promises a decade ago. Last fall, Salamanca’s mayor said that the economy is “stagnant,” noting that not a single new restaurant has opened in ten years.

Now, that’s not to say the casino doesn’t increase employment rolls. In Salamanca, 900 people work there. But that’s not the point. Regarding economic expansion, time after time, the evidence indicates there is none.

When I spoke to James Wilmot, one of the principals in the Finger Lakes casino project (now known as the Lago Resort & Casino), I asked him to offer an example of a casino that has boosted the surrounding economy. After all, Lago’s development team is promising big things for the Finger Lakes.

“You’re going to see a lot of expansion, especially in the surrounding town,” Wilmot said. “You’re going to see these wineries – there’s a crazy amount on Seneca Lake, but there’s going to be more. And there’s going to be a more sustainable route with the increase in traffic. We’re showing 3.3 million visitors coming to our place, and even if only 10 percent of that decides to wander off-site to visit the Finger Lakes, it’s a significant number for that area.”

I told him that the history of American casinos does not show much help for the surrounding community.

“We’ve heard that argument a few times, but that’s usually driven from the Las Vegas model,” he said. “We’re going to make it as easy as possible for people to go off-site. We’re going to have buses. There’s so much this region has to offer, and we don’t think you have to stay with us to enjoy it. We don’t need to be greedy and keep you on site.”

Heron HIll Winery on Keuka Lake (photo: Finger Lakes Wine Country Tourism Association)

But I asked again for an example of a casino offering that kind of impact.

“I can look up some studies,” he said, pausing. He indicated that Louisiana might be home to an example of a successful regional casino. “But one casino off the top of my head – I don’t have one in front of me.”

My goal was not to play gotcha with James Wilmot, whose family has a long list of successful retail projects. They don’t need a lecture from me on how to run a business. But if they’re going to build a casino for nearly half a billion dollars, and if they’re going to promise great things for wine country, they should expect scrutiny. And they should be prepared to offer examples of how it might work.

“When people go to that casino, whatever is on the property, they’ll do,” Linehan told me. “Then they’ll go back to where they came from.” He said he would love to be wrong, and he’s open to the idea that a casino in wine country is the mold breaker. That’s why he’s not openly opposing a project – just offering caution.

A winery owner who declined to be named told me, “We used to have 30 tasting rooms, not 100. This casino can only help those of us who rely on tasting room traffic. It’s a struggle, lately.”

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In Napa County, the debate is based on environmental concerns. As Wine Spectator recently reported, Napa Valley vintners are concerned about losing the local agricultural preserve. Indian sources tell Wine Spectator that no decisions about future development have been made.

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It’s worth asking whether a casino fits the landscape of either Napa or the Finger Lakes. There’s no way to measure something like this, but I suspect casino traffic tends not to be the kind of clientele that develops discerning appreciation for wine. Many casino patrons look for free rooms, free drinks, free food. That comes with increased time at the tables. And that’s the antithesis of spending time learning about why a region is a special place to grow vinifera grapes.

James Wilmot would point out that it doesn’t take a big percentage of their traffic to make an impact. I have to concede that he might be right, and maybe a casino in wine country is the mold breaker after all. Maybe that’s the way to bring more traffic, more tourism. Maybe that will lead to more fine restaurants, more dollars for an increasingly competitive wine industry. I hope Wilmot is right, because I suspect he’ll have his license for the Lago Resort project by the fall. The Wilmot family, with successful projects elsewhere, deserves the benefit of the doubt. They are smart, sincere people, and they are conversant about wine. That helps.

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Maybe a Napa casino would fit seamlessly into the community. Maybe the operators would take pains to respect the environment while spotlighting the hard work of the wine industry, not just the big volume brands.

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I am not betting on it yet, however. I need to see more evidence. The house always wins, and this is usually a zero-sum game.

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